Db188 FAQ — Answers to all your questions

Each person may hold only one db188 account. Creating multiple accounts will result in all of them being closed and balances may be forfeited. Only one account can be registered per mobile number and per ID.

KYC verification is mandatory before your first withdrawal. Upload a photo of your National ID or passport along with a selfie from your account settings. Verification typically takes 24–48 hours and only needs to be done once.

You can update your email and certain details directly from Account Settings. To change your name or mobile number, you'll need to contact the support team and complete identity verification. Support will be happy to help if there's a valid reason.

To close your account, email support@db188.app. Make sure to withdraw any remaining balance first. For responsible gaming, Self-Exclusion You may also want to consider this option.

No. The minimum age to register at db188 is 18, and this is strictly enforced. If a KYC verification reveals that a user is under 18, the account will be immediately closed and all balances refunded.

Enter your code in the "Referral Code (Optional)" field on the registration form. Once your account is created, a referral code cannot be added retroactively, so make sure to enter it during registration. Both parties receive a bonus when a referral code is used.

Email support@db188.app as soon as possible with the correct details. The support team will verify your identity and help update your mobile number. Delays may complicate the account verification process.

Log in → Deposit → Select bKash → Send payment to db188's designated bKash number → Submit the transaction ID. Funds are credited within 1–5 minutes. Always use the latest number provided, as it may change from time to time.

At db188, the minimum deposit via bKash, Nagad, and Rocket is just ৳100. For bank transfers, the minimum is ৳500. For daily deposit limits, check your Account Settings or contact support.

No. db188 only accepts deposits from a payment account registered in your own name. Funds sent from someone else's bKash or Nagad will be returned and your account may be suspended.

Withdrawals via bKash, Nagad, and Rocket are typically completed within 15–30 minutes. Bank transfers may take 1–2 business days. If your KYC verification is pending, your first withdrawal may take a little longer.

The minimum withdrawal amount is ৳300. Before withdrawing, make sure all active bonus wagering requirements have been met — otherwise your withdrawal request may be held.

Wait 10 minutes and refresh the page. If the deposit still doesn't appear, email support@db188.app with your transaction ID. Without the transaction ID it's difficult to resolve the issue, so always keep it saved.

Common reasons for withdrawal cancellation include: incomplete KYC verification, unmet bonus wagering requirements, missing payment details, or an attempt to transfer funds to a third-party account. The reason for cancellation will be sent to you by email — please read it and take the necessary action.

db188 currently supports payments via bKash, Nagad, Rocket, and bank transfer. Any future updates regarding crypto payments will be announced on the promotions page.

db188 does not charge any deposit fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own transaction charges in accordance with their policies.

After registering, make your first deposit and the 100% bonus will be automatically added to your bonus balance — up to ৳10,000. No code required.

Wagering refers to how many times you must bet the bonus amount before it can be withdrawn. For example, a 15× wagering requirement on a ৳100 bonus means you need to place ৳1,500 in bets. This can be completed through both Sports Betting and casino games. Track your progress in the account dashboard.

The welcome bonus is valid for 30 days. You must complete the wagering requirements within 30 days of your first deposit. Any unfulfilled bonus will be forfeited once the period expires.

db188 offers weekly cashback to regular members. If you have a net loss from Monday to Sunday, you will receive a cashback of a set percentage. For full terms and conditions, On the Promotions page Find out.

Your real balance is money you've deposited yourself — it can be withdrawn at any time. Your bonus balance is credit granted by db188 — to withdraw it, you must first meet the wagering requirements.

You'll receive a referral bonus once your referred friend signs up and makes their first deposit. The bonus amount may vary depending on the current promotion — Latest Promotions Visit the page.

Yes. If you are not satisfied with the bonus terms, you can contact support to cancel the bonus. However, once you have placed a bet using the bonus, the option to cancel may no longer be available.

The minimum bet on db188 is just ৳10. Limits may vary across different markets and games. Some live betting markets may require a minimum of ৳20. For a betting guide, Betting Page Find out.

Once a bet is confirmed, it generally cannot be changed. However, some bets offer a Cash Out option — allowing you to settle the bet before the match ends and lock in a profit or cut your losses. This feature is not available in all markets.

If a match is cancelled or abandoned, your stake is generally refunded. For parlays (multi-bets), the cancelled leg is voided and the remaining selections stay active.

Yes. db188's live betting feature works seamlessly across all smartphones. Open db188.app in your mobile browser and head to the Live section. Real-time odds updates are available even on slower connections.

At db188, you can bet on cricket, football, tennis, badminton, basketball, volleyball, e-sports, and much more. On the Sports page View all options.

Winnings are credited to your account as soon as the match ends or within 5–15 minutes of the result being confirmed. Live bets may take a little longer.

db188 uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (your ৳100 stake + ৳150 profit). For a detailed guide, visit Analytics Page Find out.

On the login page Click the "Forgot Password?" link → enter your registered mobile number → you'll receive an OTP → set a new password. If you run into any issues, contact support@db188.app directly.

Never. No db188 staff member or representative will ever ask for your password, OTP, or PIN. Anyone who does is attempting fraud. If you receive such a request, contact support immediately.

Email support@db188.app immediately to request an urgent account lock. At the same time, change your password and check all devices you have recently used.

No. Avoid logging in over public Wi-Fi. Even though db188 uses SSL encryption, public networks carry additional risks. Use mobile data instead — it's much safer.

No. db188 does not sell or share any member's personal information with third parties. For full details on how we protect your data, please see our Privacy Policy Read on.

Go to Account Settings → Security → and enable Mobile OTP Verification. From that point on, you will receive an OTP on your mobile with every login. This is the most effective way to keep your account secure.

Yes. db188 is a legitimate online betting platform operating under an international licence. For full details about our licence, please About Us Read on.

db188 offers Live Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, thousands of slots, and much more. On the Popular Games page View all.

All games on db188 are sourced from licensed software providers. Fair results are guaranteed through RNG (Random Number Generator) technology, with regular audits carried out by independent third-party reviewers.

Yes. db188's Live Casino section offers tables hosted by Bangla-speaking dealers. Use the language filter when selecting a table.

Jackpot winnings are credited to your account balance automatically. For large jackpots, the support team may reach out to you and KYC verification may be required. Once confirmed, simply withdraw through the usual process.

Email: support@db188.app — available 24/7. Live Chat: 8:00 AM – 12:00 AM. For general queries, check the FAQ first; for urgent matters, email us directly.

Live chat typically responds within 5–10 minutes. Email replies are sent within 1–4 hours. For urgent financial issues, write "URGENT" in the subject line.

Send a detailed email to support@db188.app describing your complaint. Include your account ID, the time of the issue, and a full description — this helps us resolve it faster. db188 takes every complaint seriously.